Members of the Cornell community can call us any time – 365 days a year – to speak with a health care provider about a physical or mental health concern (for yourself, or for someone else). We’ll help you determine what care is needed, and how and when to get it.
- During business hours – press 1 for urgent medical concerns; 2 for mental health concerns; and 8 for all other calls (or just stay on the line).
- When we're closed – your call will be answered by a representative from our answering service, who will alert our on-call health care provider to return your call within 30 minutes. [see Emergencies and After-Hours Care]
Having trouble reaching us after hours? We occasionally experience difficulty with our answering service. If the number above does not connect you with a person, please call the Cornell Police at 607-255-1111. The dispatcher will contact the on-call provider directly.
When to call us for consultation
- If you have questions about symptoms or problems, and want to consult with a health care provider [see Health Topics]
- If you don’t know whether your symptoms or problem warrant being seen by a provider, or whether there are self-care strategies you could try [search our Fact Sheet Library]
- If you’re having a mental health crisis, or are concerned about a student’s well-being [see Concern for Others]
- If you’re facing a possible alcohol emergency and you don’t know what to do
- If you have been the victim of a physical or sexual assault, or a bias-related incident, and you need support
- If Cornell Health is closed, and you don’t whether you should go to another health care facility in Ithaca [see Emergencies & After-Hours Care] or wait to be seen at Cornell Health
- If you need help coordinating transportation to another health care facility [see transportation information]