Student health insurance requirements
Cornell requires students to have health insurance that meets the university's requirements or enroll in Cornell's Student Health Plan (SHP). Visit Cornell's Student Health Benefits website for details.
ALL registered students can use Cornell Health’s services, no matter what insurance they have.
Insurance billing for Ithaca / Geneva students
No matter what health insurance you have (with the exception of Medicaid or Medicare) …
- Cornell Health will bill your health insurance plan (in-network OR out-of-network) as the primary payer for medical and psychiatry services received on campus (most counseling services as well as asymptomatic sexually transmitted infection [STI] screenings are excluded from insurance billing).
- Most out-of-pocket costs capped at $10: Remaining costs (copayment, coinsurance, & deductibles) for most services are capped at Cornell Health’s $10 visit fee, even if your insurance plan denies a claim. Exclusions: This subsidized care does not apply to pharmacy, travel medicine, immunizations other than the flu and COVID-19 vaccination, and services outside of Cornell Health (for example: lab tests that must be sent to an external lab). For those services, students are responsible for any costs that their insurance doesn't cover.
- Insurance notices: Students (or a parent, if they are the policy holder) may receive an explanation of benefits (EOB) from their insurance company indicating that these remaining costs (copayments, coinsurance, deductibles) are due for services received at Cornell Health. In most cases, Cornell Health covers these costs automatically (see our Cost for Service page for details) and the student / parent is NOT responsible for the charge(s).
Medicaid and Medicare:
- Cornell Health can bill Medicaid for services received at Cornell Health, with the exception of pharmacy services.
- We are not able to bill directly to Medicare, but we can help connect you to Medicare participating providers. If you choose to receive care at Cornell Health, you will be responsible for the charges.
Automobile No Fault claims & Workers Compensation:
- Cornell Health can submit claims on your behalf to No-Fault for medical or physical therapy services (you must provide all case information to your Cornell Health provider).
- Cornell Health does not participate with Worker’s Compensation insurance. Worker’s Compensation requires all providers to be registered with the Worker’s Compensation Board, and specialized administrative and clinical support is needed that is not available at Cornell Health. For emergent situations only, your medical provider can assess your injury/illness; please tell both the receptionist and your provider if you are seeking care for a work-related injury. You will need to seek follow up/ongoing care with a community Worker’s Compensation provider.
Information for visiting students & non-students
Cornell students visiting from other campuses and some non-students are eligible for a limited scope of services (see Who We Serve for details).
- If Cornell Health is in-network with your insurance plan, we will bill and submit claims directly to your plan, and you will be responsible for remaining costs (copayment, coinsurance, & deductibles).
- Cornell Health is in-network with: all Aetna plans and TRICARE. We are currently negotiating to be in-network with most major insurance carriers (more detail will be available soon).
- Cornell Health's pharmacy is in-network with: Aetna US Healthcare, Advance Pharmacy, Advance Rx, Advance PCS, Caremark, Cornell Student Health Plan, Express Scripts, FL Rx. Medimpact, and OptumRX.
- If we are NOT in-network with your insurance, you will be asked to pay or Bursar your charges at the time of care. We can provide you with a receipt so you can submit a claim to your insurance company for possible reimbursement (Cornell Health’s tax ID number is 15-0532082). Please note: It may take 3-5 business days for all charges associated with your visit to appear in your statement (e.g. lab tests ordered during your visit may generate further charges if they are sent to outside labs or if they necessitate follow-up testing). If you obtain a printed receipt from a Cornell Health cashier before then, it may not reflect all charges.
- Medicare and Medicaid: Cornell Health can bill Medicaid for services received at Cornell Health, with the exception of pharmacy services. We are not able to bill directly to Medicare, but we can help connect you to Medicare participating providers (if you choose to receive care at Cornell Health, you will be responsible for the charges).
- Workers Compensation: Cornell Health does not participate with Worker’s Compensation insurance. Worker’s Compensation requires all providers to be registered with the Worker’s Compensation Board and specialized administrative and clinical support is needed that is not available at Cornell Health. Students: For emergent situations only, your medical provider can assess your injury/illness; please tell both the receptionist and your provider if you are seeking care for a work-related injury. You will need to seek follow up/ongoing care with a community Worker’s Compensation provider. Faculty & staff: You should seek care with a community provider that accepts Worker’s Compensation insurance.
- Automobile No Fault claims: Cornell Health participates with and can submit claims to No-Fault for medical or physical therapy services.
Payment options
Enrolled students:
Students have three options for paying for Cornell Health charges [see Cost for Service]:
- Automatic Bursar billing (default payment method)
Your costs will be automatically applied to your Bursar bill, unless you instruct us differently. (Charges will appear on your Bursar bill with a generic description – such as “Cornell Health services” or “Rx” – that will not reveal any confidential health information.) - Online payment (optional)
If you prefer that charges not be applied to your Bursar bill – for privacy or other reasons – you may request to pay online by logging in to myCornellHealth. - Pharmacy only: pay in person (optional)
You may pay for pharmacy charges by debit/credit card, Apple Pay, or personal check if you do not wish charges to be applied to your Bursar bill. (NOTE: We are NOT able to accept cash payments.)
Non-students:
If you have a Cornell NetID, you may pay online through myCornellHealth. You may also pay by phone by calling our Billing Office at 607-255-7492.
Accessing bills through myCornellHealth
You can view and print billing statements – and access your appointment history and other information – by logging in to Cornell Health’s secure patient portal, myCornellHealth (Cornell NetID required). Please note that it may take 3-5 business days for all charges associated with a visit to appear on your statement.
Billing FAQs:
I'm having trouble affording health care expenses. What are my options?
Inability to pay should never be a barrier to receiving care at Cornell Health. If you have concerns about health care expenses, please discuss them with your health care provider or a Billing Office staff member (607-255-7492 or cu-healthbilling@cornell.edu) before or during your appointment to learn about options for assistance. Options include a copay fee waiver for the visits that typically include a $10 copay.
Other resources include First Generation & Low-income Student Support, offered through the Office of the Dean of Students. Undergraduate students may also consult with the Office of Financial Aid. International students may consult with the Office of Global Learning.
I'm concerned about confidentiality. Will my bill contain information about my care that may be seen by others?
All information about your health and health care at Cornell Health is confidential. However, please be aware of the following:
Cornell Health Bursar charges:
Cornell Health charges are automatically applied to your Bursar account, unless you request to pay online through myCornellHealth (pharmacy payments may also be made in person at the pharmacy). Charges will appear as “Cornell Health services” on your Bursar bill and will not include any information about the type of service you received, or any personal health information.
Charges billed to your insurance (& how to request a “pause for privacy”):
Cornell Health bills students’ insurance plans (SHP or in-network private insurance) as the primary payer for medical and psychiatry services. (Counseling services and asymptomatic sexually transmitted infection [STI] screenings are excluded from insurance billing.)
When charges are billed to your insurance, your insurance plan’s explanation of benefits (EOB) statement will contain some brief information about your visit, including a “diagnostic code” that is required by insurance companies to process reimbursements. For students who are on a parent’s or guardian’s insurance plan, the policyholder (parent/guardian) is the EOB recipient and may see that information. SHP members: You are the primary policyholder for your plan and the sole recipient of your EOBs.
When privacy is a concern, you can request a “pause for privacy” from your Cornell Health provider to have your insurance billing delayed by 30 days (requests must be made no later than the day of the visit). Some insurance plans have provisions for adult dependents to receive their own EOB when covered by a parent’s / guardian’s plan. You should use the time afforded by this 30-day pause to contact your insurance company and ask about the possibility to arrange to receive your EOBs separately from the primary policyholder, before Cornell Health submits the claim for your service.
If your insurance plan does not support separate EOBs, please provide written documentation from your plan to Cornell Health’s billing office within 30 days of your service at Cornell Health (Cornell Health Billing Office, 110 Ho Plaza, Ithaca, NY 14853 or cu-healthbilling@cornell.edu). In these cases, Cornell Health will not submit claims for these services and will subsidize all medical and psychiatry care after your $10 visit fee, as applicable.
Releasing confidential information: If you want Cornell Health to share information about your care – including details about expenses or bills – with a parent, partner, spouse, or anyone else, federal law requires us to get your written permission every time information is released. Some exceptions exist for students with pre-existing chronic health conditions that require extended treatment. Visit our Confidentiality & Patient Rights page for details.
Questions or concerns: If you have any concerns about the confidentiality of your health care, please speak with your health care provider or with a Billing Office staff member (607-255-7492 or cu-healthbilling@cornell.edu) who can help you make choices about your bills to protect your confidentiality.
If I get birth control pills and put the charge on my Bursar bill, what will it say on my bill?
All descriptions that are posted on the Bursar bill are very general. For instance, birth control pills would show as “Pharmacy” on your Bursar bill (and as “Rx” on your invoice/bill from Cornell Health). Charges for medical / sexual health visits are listed as "Cornell Health services."
My Bursar bill shows a charge for a date when I wasn’t even at Cornell. What is this charge for?
The date on the Bursar bill is the date Cornell Health sent the charge to the Bursar’s Office, not the date of service. If you have any questions regarding the actual date of the appointment being billed or about the charges in question, please contact our Billing Office at 607-255-7492.
I'm interested in knowing how much a certain appointment, test, prescription, service, or supply costs. Can I find out about that before I come?
Sure. Start by referring to our Cost for Service page. If you still have questions, please call our Billing Office at 607-255-7492. We will be happy to give you current prices on any service we provide or product we sell. If you want to know about the availability or price of a particular medication or other pharmacy product, you can call the Cornell Health Pharmacy at 607-254-6337.
Can I get a “Good Faith Estimate” for the cost of services not covered by insurance?
When requested, health care providers must provide patients who don’t have health insurance – or who are not using their health insurance – with a "Good Faith Estimate" for how much their health care will cost before receiving care.
Who this applies to:
At Cornell Health, most health care costs for Ithaca/Geneva students are covered by a combination of their insurance coverage and the health fee, with students only responsible for the $10 visit charge.
However, a Good Faith Estimate for the cost of Cornell Health services might be appropriate for:
- students receiving immunizations, which are not included in the $10 visit charge (with the exception of flu and COVID vaccination, which have no cost)
- students who request that their health insurance not be charged for a specific service due to privacy concerns
- student spouses/partners
- students not enrolled on the Ithaca/Geneva campuses who seek care while visiting the Ithaca campus
To request a Good Faith Estimate:
- Call our Billing Office at 607-255-7492
- Or send us a secure message (log in to myCornellHealth and go to Messages > New Message > Send a message or attachment to Cornell Health Billing
More about Good Faith Estimates:
Under the No Surprises Act....
- You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
- If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate and the bill.
For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.
How can I get reimbursed for my health care expenses at Cornell Health if I have an insurance plan Cornell Health does not participate with?
You will need to get a copy of your bill, either from a Cornell Health cashier (after your visit) or by logging in to myCornellHealth (must have a Cornell NetID). Once you have the receipt, attach it to a completed claim form provided by your insurance company, and submit it to them. Please consult with your insurance company for details. (Cornell Health’s Tax ID number is 15-0532082.)
I am a parent of a student who was seen at Cornell Health, and I need a receipt to submit to my insurance company. Can you send one to me?
We will be happy to send a receipt directly to you. If your child is 18 or older, by law we must have their permission to do so. Please ask the student to contact us to sign a release so we can send you the information. It might be easier for your student to use myCornellHealth (our secure patient portal) to print a copy of the receipt to send to you.
For more information about our approach to communication with parents and confidentiality/privacy issues, please refer to our Especially for Parents & Families page.
What is Cornell Health's tax ID number?
If you have private insurance and need to complete billing paperwork, it is likely that you will be asked for Cornell Health’s tax ID number. It is 15-0532082.
I submitted a waiver for Cornell's Student Health Plan, but the charge for the premium is still on my Bursar bill. Can you fix this for me?
Contact Student Health Benefits with questions and concerns about the waiver process, plan coverage, etc.
Cornell Health's Billing Office (607-255-7492) can help you with your questions and concerns about all charges incurred at Cornell Health.
If you have questions about financial matters related to your health care, and you're not sure who to call, feel free to call the Billing Office (607-255-7492) or speak with a cashier. We'll help you figure out what to do next.
I got a bill from LabCorp or Cayuga Medical Center. What’s going on?
Some students require lab testing beyond the point-of-care lab tests we provide during medical appointments. These students are referred to LabCorp (an external vendor) on Level 2 of our building for testing needs. LabCorp lab tests are billed to your insurance by LabCorp, and you will receive a bill from LabCorp for your cost share (as determined by your insurance plan). Learn more on our Lab Testing & X-Ray page.
Occasionally, our clinicians will ask LabCorp to send a specimen to another lab (usually Cayuga Medical Center). In that case, Cayuga Medical Center would bill your insurance and send you a bill for your cost share.
I've given you my new address, but I keep getting bills at my old one. Can you help?
The student contact information in Cornell Health’s database is automatically updated every week by the Cornell Registrar. While we are able to change an address in our system, the change will be overwritten by the Registrar’s information the following week unless you change it there, too.
In order to fix the problem at the source, take two minutes to go to the CU Registrar’s Student Essentials page and confirm or change your address information. Be sure to update this information whenever you move.
IMPORTANT: Please enter and designate as your “preferred phone number” the phone number you'd like Cornell Health to use when communicating health information. The phone number entered must be a U.S. ten digit number (including area code).