24/7 automated refills: 607-254-6337
Hours: See our Hours page
Location & parking: Cornell Health, Level 4; please see below for parking info
Licensed name: "Gannett Cornell University Health Services Pharmacy"
Fall 2020 services
Our pharmacy is open and providing our full range of services!
However, we are unable to accommodate walk-in traffic at this time.
- Please call us at 607-255-6976 to order prescriptions and to purchase self-care supplies.
We can help you make purchases by phone.
- Prescription / supply pick-ups may be scheduled any time Monday–Friday, 10:00 am – 4:00 pm, and Saturday, 10:00 am – 2:00 pm.
Pharmacy staff will have your prescription / purchases ready, and will bring them to you at our building entrance.
Cornell Health Pharmacy
The Cornell Health Pharmacy welcomes all community members – including students, faculty, staff members, and visitors. We are open to the public, and invite you to rely on us for ...
- Prescriptions: We fill prescriptions from both Cornell Health clinicians and non-Cornell providers (see below). If we do not have a medication or supply in stock, we can order it and usually receive it the next day.
- Self-care supplies: We offer a wide variety of popular non-prescription self-care supplies, medications, healthy snacks, herbal teas, and other products that support your health and wellness (see below).
- Consultation: Our pharmacists can provide private consultation about your prescription medications, including how to take them, potential side effects, and drug interactions. We can also help you choose the best non-prescription medication for your needs.
Learn more about ...
Pharmacy insurance plans we accept
The Cornell Health Pharmacy accepts the following insurance plans. Please bring your insurance card, or a photo of your card on your phone.
- Cornell student health plans (SHP & SHP+) (BIN 610502)
- Aetna US Healthcare (BIN 610502)
- Advance Rx (BIN 004336)
- Advance PCS (BIN 610415, 610239)
- Caremark (BIN 610029)
- Express Scripts / Medco (BIN 003858, 610014)
- FLRx (BIN 003585)
- Optum (BIN 610279, 610127)
If you have one of the insurance plans we accept (listed above) — we can bill your plan directly. You will be responsible for the copay when you pick up your prescription.
If you have a different insurance plan — you will need to pay for your prescription in full (see payment options below), and we will provide you with a receipt that you can submit to your insurance company for possible reimbursement.
Prescription copays, costs, & payment options
For those enrolled in Cornell's Student Health Plan (SHP), the prescription copays for a 30-day supply are:
- $12 (for generic)
- $40 (for preferred brand name)
- $60 (for non-preferred brand name)
For those enrolled in Cornell's Student Health Plan Plus (SHP+), there is no copay for prescriptions.
For all other accepted insurance plans (see above) – please check with your individual insurance company for information about prescription copays.
If we do not accept your insurance plan – you will need to pay for your prescription in full, and we can provide you with a receipt that you can submit to your insurance company for possible reimbursement. You may ask our pharmacist for the price of a medication before getting your prescription filled by calling 607-255-6976 during business hours, or by sending a secure message through myCornellHealth (select "Messages & Pharmacy Services" and then "New Message").
Paying for prescriptions:
You can Bursar-bill your prescription charge (students only), or pay with credit card (VISA, MasterCard, American Express or Discover) or check at a cashier desk on Level 4. Staff and faculty may provide their Cornell NetID to have bills sent to their home.
How to fill or refill a prescription
Online: Log in to myCornellHealth (available 24/7). Select “Messages & Pharmacy Services” > “New Message” > "Send a message or attachment to the Pharmacy," and then either "Fill a new prescription" or "Refill a prescription."
By phone: You may also call our 24/7 automated refill service at 607-254-6337.
Time required: Your prescription will be ready for pick-up in two business days (if we cannot have the prescription ready within this time frame, we will contact you). You may also indicate when you'd like to pick up your prescription in the "Special Instructions / Comments" section when you order your prescription online. For urgent prescription refills, please come to the Cornell Health Pharmacy in person.
Don't have any refills left? See "How to request more refills from your Cornell Health provider" below. Please allow additional time (on top of the "time required" above) for your prescription to be renewed and filled.
How to request more refills from your Cornell Health provider
If you don't have any refills left on your prescription, you will need to request a prescription renewal from your provider.
Please plan ahead: We suggest calling at least 3 business days prior to your last dose. It may take your provider up to 2 business days to renew your prescription, and once the prescription is renewed, it may take our pharmacy staff an additional business day to refill the renewed prescription. (Note that calls made right before we close are at risk of not getting through due to high call volume.)
Prescriptions from non-Cornell Health providers within New York State must be e-scribed to the Cornell Health Pharmacy (listed as "Cornell – zip code 14853" in the Surescript network) to comply with NY State Law.
Prescriptions from out-of-state providers can be dropped off, phoned in (607-255-6976), faxed (607-254-5042), or e-scribed to the Cornell Health Pharmacy (listed as "Cornell - zip code 14853" in the Surescript network).
Federal law does not allow pharmacies to fill prescriptions ordered by providers outside of the U.S.
Note: Most prescriptions for controlled substances (e.g., Adderall) are subject to both federal and state regulations. Talk with our pharmacist to learn more about filling C2 medications at Cornell Health.
How to transfer a current prescription to or from the Cornell Health pharmacy
In accordance with New York State Pharmacy Law, our pharmacy staff can only transfer ONE refill to or from another pharmacy. If more than one transfer is required, the prescribing clinician must authorize it. We need the phone number of either the other pharmacy OR your clinician in order to authorize the refills. (Your patience with this process is appreciated. Very often phone lines are busy or your home pharmacy is in a different time zone, and we have to wait for them to open for business.)
To request a prescription transfer ....
You must have refills left on your prescription. Log in to myCornellHealth (available 24/7). Select “Messages & Pharmacy Services” > “New Message” > "Send a message or attachment to the Pharmacy," and then "Transfer a prescription to/from Cornell Health."
You may also call our 24/7 automated refill service at 607-254-6337.
If you are out of refills, see "How to request more refills from your Cornell Health provider," above.
How to refill your prescription when you're away from campus
If you have refills left on your prescription:
Request a prescription transfer to another pharmacy (see "How to transfer a prescription refill to or from the Cornell Health pharmacy," above).
Or, you may take your prescription bottle/label from Cornell Health to a pharmacy in your area. The pharmacy can then call us and ask us to transfer the prescription to them so they can fill it. (Note: some State laws prevent this.) Be sure you have the phone number for the Cornell Health Pharmacy available when you make the request (607-255-6976).
Please remember that New York State Pharmacy Law allows us to transfer only ONE refill to another pharmacy.
If you are out of refills:
Please see "How to request more refills from your Cornell Health provider," above. When you request your prescription renewal, please indicate which pharmacy you'd like the prescription sent to.
What to know about medications for travel
We regularly fill prescriptions from our Travel Services clinicians and from outside providers. Please check in with us after your travel appointment to fill your prescription and plan your prescription pick-up.
- Your insurance company may not allow you to pick up your medication more than two weeks before your departure. We can get your information in advance and notify you when the prescription is approved and ready for pick up.
- If your prescription is greater than a 30-day supply, we may need to call your insurance company to get approval. We will need to know your destination, date of departure, and date of return.
If you are traveling outside the U.S.:
Please read this important information about medications and healthcare considerations.
OptumRX prescriptions for employees
The Cornell Health Pharmacy is a pickup location for OptumRX maintenance and specialty medications (see details here).
Cornell employees with Aetna health plans can also fill and pick up OptumRX 90-day prescriptions at the Cornell Health Pharmacy rather than having them filled by OptumRX and mail-delivered to their home. The prescription copay is the same as through OptumRX Home Delivery: $10 for generic medications, $60 for preferred medications, and $90 for non-preferred medications.
To participate, ask your clinician to “e-scribe” your 90-day prescription to the Cornell Health Pharmacy (listed as “Cornell – zip code 14853” in the Surescript network). When we receive your prescription, we will keep it on file until you contact us (607-255-6976 or myCornellHealth) to fill it for you. We do not auto-fill prescriptions.
Disposing of medications & sharps
Improper disposal of old and unused medications – even over-the-counter medicines – can pose a significant health risk to others. Never flush such medicines down the sink or toilet, or throw them in the trash. Doing so puts dangerous chemicals into our water supply and into the soil.
Instead, bring unused medications (tablets, capsules, patches, and liquids) to the Cornell Health Pharmacy for safe disposal. Original packaging is not required; just be sure all items are properly sealed.
Other drop box locations:
- Cornell University Police (G2 Barton Hall)
- Tompkins County Sheriff
- Ithaca Police Department
- Cayuga Heights Police Department
- Dryden Police Department
- TC3 Police Department (Dryden)
- Groton Police Department
- Trumansburg Police Department
- For other drop box addresses, call 2-1-1
"Sharps" containers are made for the safe disposal of used needles and syringes. They are typically made of hard plastic so that needles cannot poke through.
If you use needles or syringes – for any purpose – please obtain a sharps container. Sharps containers are available to students for free at the Cornell Health pharmacy (and to others at cost). Most other pharmacies carry sharps containers, too. You may return full containers to the Cornell Health pharmacy for safe sharps disposal.
Improper disposal of needles and syringes can pose a significant health risk to others. Please dispose of sharps safely. If you are aware of a location where sharps pose a risk to others, we invite you to print and post this flyer (CU NetID required).
Self-care supplies (non-prescription)
The Cornell Health Pharmacy maintains a large inventory of non-prescription items and health supplies our customers want and need most.
Among hundreds of items, you’ll find:
- medicines and pain killers to manage symptoms of headache, cold, flu, sore throat, allergies, stomach and intestinal distress, etc.
- first aid kits and supplies (antibiotic ointment, bandages, band-aids, cold/hot packs)
- sexual health supplies (male and female condoms, lube, sponges, emergency contraception like "Plan B"; learn more on our Sexual Health page)
- oral hygiene supplies (tooth brushes, tooth paste, mouth wash)
- eye and ear care supplies (saline solution, contact lens cleaner, eye drops, ear plugs, ear wax remover)
- feminine hygiene supplies (pads, tampons, yeast infection treatment)
- chest binders (learn more on our Gender Services page)
- shampoo, lotion, sunscreen, and other personal care items
- vitamins and supplements
- light boxes and full-spectrum light bulbs
- sharps containers
- travel supplies
- healthy snacks
- local herbal teas
- pet care supplies
If you have questions, our pharmacists will be happy to help you help you choose the best over-the-counter medication(s) for your needs. If you don't see what you need, please let us know. We welcome suggestions for improving our inventory.
Location & parking
We are located just inside Cornell Health's Ho Plaza entrance on Level 4.
There are 10 paid parking spaces reserved for Cornell Health patients/clients located beneath our building underpass, and just past the underpass toward Willard Straight Hall. Two are accessible-permit spaces.
Parking and Transportation manages all parking on central campus. The fee is $3/hour (plus a $.35 transaction fee), payable through Parkmobile. (You may also call 877-727-5730 and pay over the phone. If you need a phone, please come inside to the main lobby information desk on Level 4.)