Missed-appointment fees

Please note that a $25 missed-appointment fee will be charged if …

  • You miss your appointment
  • You cancel after 8:30 am on the day of your appointment
  • You are more than 10 minutes late and you are asked to reschedule

The above applies to both in-person and phone appointments.

Scheduling an appointment in advance is required for most services.

Not sure if you need an appointment? Call us at 607-255-5155 (press 8 during business hours) to consult with a health care provider.

Scheduling online

> Log in to myCornellHealth (available 24/7; NetID required)

All medical appointments (with the exception of Travel Clinic appointments) – plus first-time Counseling and Psychiatry (CAPS) appointments – may be scheduled online.

Exceptions — the following appointment types must be made by phone:

Counseling routine appointments for current clients; Massage Therapy appointments; Physical Therapy appointments related to post-operation and workers compensation concerns; Student Disability Services appointments; Student Health Benefits appointments; and Travel Clinic appointments.

Scheduling by phone

> Call 607-255-5155 and press 3 (during business hours)


Pre-appointment questionnaires 

Pre-appointment questionnaires are required for most medical appointments (not required for allergy and immunization visits). You must complete your pre-appointment questionnaire(s) before your visit by logging in to myCornellHealth.

  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss.
  • If you do not have a Cornell NetID and can’t use myCornellHealth, please arrive 20 minutes before your appointment to complete your questionnaire(s).

When to arrive & what to bring

Please plan to arrive 5-10 minutes before your appointment. Bring your Cornell ID and (if you are not enrolled in Cornell's Student Health Plan (SHP)), your private health insurance card and pharmacy insurance card.

Physical Therapy patients: Please see special pre-appointment instructions here.

Canceling / rescheduling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time. A $25 missed-appointment fee will be charged if you cancel after 8:30 am on the day of your appointment.

By phone: Call 607-255-5155 (PT patients: call 607-255-7217)*
Online: log in to myCornellHealth

*If you have already completed your pre-appointment questionnaire, please CALL if you would like to reschedule your appointment so you do not have to complete a new questionnaire.