Appointments

Arrive 10 minutes early 

Please arrive at least 10 minutes before your appointment (NEW: applies to all CAPS visits) to complete check-in requirements. Late arrival may require rescheduling your appointment.

Missed-appointment fees

Please note that a $25 missed-appointment fee will be charged if …

  • You miss your appointment
  • You cancel after 8:30 am on the day of your appointment

Scheduling an appointment in advance is required for most services.

Not sure if you need an appointment? Call us at 607-255-5155 (press 8 during business hours) to consult with a health care provider.

Scheduling online

> Log in to myCornellHealth (available 24/7; NetID required)

Appointment types that can be scheduled online:

All medical appointments (with the exception of Travel Services appointments), 25-minute CAPS appointments occurring in the next 24 hours, and most Physical Therapy appointments may be scheduled online.

Exceptions:

CAPS appointments occurring more than 24 hours in the future, Physical Therapy post-operation appointments, Massage Therapy appointments, Student Disability Services appointments, Student Health Benefits appointments, and Travel Services appointments must be made by phone.

Scheduling by phone

> Call 607-255-5155 and press 3 (during business hours)

Exceptions:

Pre-appointment questionnaires 

Pre-appointment questionnaires are required for most appointments (not required for allergy and immunization visits). You must complete your pre-appointment questionnaire(s) before your visit; log in to myCornellHealth.

  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss.
  • If you do not have a Cornell NetID and can’t use myCornellHealth, please arrive 20 minutes before your appointment to complete your questionnaire(s).

How to prepare & what to bring

Be sure to complete pre-appointment questionnaires, and plan ahead to arrive at least 10 minutes early to complete the check-in process (CAPS clients also have a questionnaire to complete when they get here). Bring your Cornell ID and (if you are not enrolled in a Cornell student health plan) your private health insurance card and pharmacy insurance card.

Physical Therapy patients: Please see special pre-appointment instructions here.

Animal policy: Pets and most other animals are not allowed in Cornell Health or in other facilities on campus. Trained service dogs, and dogs being trained by a person with a disability to be their own service dog, are the only exceptions, and are welcome in all Cornell Health facilities. Please review our policy.

Canceling / rescheduling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time. A $25 missed-appointment fee will be charged if you cancel after 8:30 am on the day of your appointment.

By phone: Call 607-255-5155 (PT patients: call 607-255-7217)*
Online: log in to myCornellHealth

*If you have already completed your pre-appointment questionnaire, please CALL if you would like to reschedule your appointment so you do not have to complete a new questionnaire.

See also ...