Arrive 10 minutes early 

Please arrive at least 10 minutes before your appointment (NEW: applies to all CAPS visits) to complete check-in requirements. Late arrival may require rescheduling your appointment.

Missed-appointment fees

Please note that a $25 missed-appointment fee will be charged if …

  • You miss your appointment
  • You cancel after 8:30 am on the day of your appointment

Scheduling an appointment in advance is required for most services.

Not sure if you need an appointment? Call us at 607-255-5155 (press 8 during business hours) to consult with a health care provider.

Scheduling online

> Log in to myCornellHealth (available 24/7; NetID required)

Appointment types that can be scheduled online:

All medical appointments (with the exception of Travel Services appointments), 25-minute CAPS appointments occurring in the next 24 hours, and most Physical Therapy appointments may be scheduled online.


CAPS appointments occurring more than 24 hours in the future, Physical Therapy post-operation appointments, Massage Therapy appointments, Student Disability Services appointments, Student Health Benefits appointments, and Travel Services appointments must be made by phone.

Scheduling by phone

> Call 607-255-5155 and press 3 (during business hours)


Pre-appointment questionnaires 

Pre-appointment questionnaires are required for most appointments (not required for allergy and immunization visits). You must complete your pre-appointment questionnaire(s) before your visit; log in to myCornellHealth.

  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss.
  • If you do not have a Cornell NetID and can’t use myCornellHealth, please arrive 20 minutes before your appointment to complete your questionnaire(s).

How to prepare & what to bring

Be sure to complete pre-appointment questionnaires, and plan ahead to arrive at least 10 minutes early to complete the check-in process (CAPS clients also have a questionnaire to complete when they get here). Bring your Cornell ID and (if you are not enrolled in a Cornell student health plan) your private health insurance card and pharmacy insurance card.

Physical Therapy patients: Please see special pre-appointment instructions here.

Animal policy: Pets and most other animals are not allowed in Cornell Health or in other facilities on campus. Trained service dogs, and dogs being trained by a person with a disability to be their own service dog, are the only exceptions, and are welcome in all Cornell Health facilities. Please review our policy.

Canceling / rescheduling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time. A $25 missed-appointment fee will be charged if you cancel after 8:30 am on the day of your appointment.

By phone: Call 607-255-5155 (PT patients: call 607-255-7217)*
Online: log in to myCornellHealth

*If you have already completed your pre-appointment questionnaire, please CALL if you would like to reschedule your appointment so you do not have to complete a new questionnaire.