Cornell Health staff members in PPE

We are unable to receive unscheduled walk-in traffic at this time, with the exception of visits to our pharmacy. Please call us to schedule appointments and visits: 607-255-5155. Learn about what to expect when visiting our building.

Routine / preventive care visits

Please note that we are limiting routine and preventive care medical visits to focus resources on COVID-19 testing and care. There may be a longer wait than usual for these visits. 

24/7 phone consultation

Call us at 607-255-5155 any time, day or night:

  • Consult with a medical provider: #1 
  • Consult with a licensed therapist: #2 

Learn more about phone consultation.

Current services

In keeping with CDC guidelines for Pandemic Operations, we are offering limited in-person services, with the majority of our routine services provided via telehealth. 

Visit our Care During COVID-19 page for details about our current services.

Students engaged in distance-learning should visit Services for Students Outside Ithaca.

Schedule an appointment 

By phone

Please call 607-255-5155 during business hours to schedule telehealth appointments and be pre-screened for visits.



Online scheduling is currently only available for first-time counseling appointments (also applies if you have not seen a CAPS counselor for 6+ months): log in to myCornellHealth and click "Appointments." 

For follow-up CAPS appointments and other types of appointments, please call us at 607-255-5155. (If you are unable to call due to a hearing impairment or other disability and do not have TTY, please email us for assistance.) 

What to expect if visiting our building

We are unable to receive unscheduled walk-in traffic into the building at this time, with the exception of visits to our pharmacy.

When you schedule an in-person appointment, you will be met at the door by a staff member dressed in full PPE (mask, gown, face shield) who will take your temperature, and note any symptoms you have before escorting you to your appointment location. 

Pre-appointment questionnaires 

Pre-appointment questionnaires are required for most appointments (not required for allergy and immunization visits).

You must complete your pre-appointment questionnaire(s) before your visit. Log in to myCornellHealth and click "Appointments."

  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss.

Note: Occupational Medicine patients will receive questionnaire information by email with instructions for accessing questionnaires through myCority, not myCornellHealth. 

Canceling / rescheduling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time

By phone: Call 607-255-5155* (PT patients: call 607-255-7217; OccMed patients: call 607-255-6960
Online: log in to myCornellHealth (not available to Occupational Medicine patients)

*If you have already completed your pre-appointment questionnaire, please CALL if you would like to reschedule your appointment so you do not have to complete a new questionnaire.