Telehealth Services

woman smiling on laptop screen

Teladoc telehealth services

SHP & SHP+ members also have pre-paid access to medical, mental health, & dermatology telehealth services through Teladoc, available to students in the U.S.

Students with private insurance should check their plan for coverage of services provided by Teladoc or other telehealth providers.

About our telehealth services 

Many of our services are currently being provided through by HIPAA-protected Zoom platform, accessed through our secure patient portal, myCornellHealth

Eligibility for telehealth services

Telehealth services are available to students enrolled on the Ithaca campus who are physically located in NY State at the time of care. Due to licensure restrictions, Cornell Health is unable to provide clinical services to students outside of NY State. 


Scheduling: Please visit our Appointments page to learn how to schedule your appointment.

Accessing your telehealth appointment: Log in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.” 

CAPS appointments: Please log in 10 minutes early to allow time to complete a brief Wellbeing Assessment survey before your appointment (this survey is in addition to the pre-appointment questionnaire you may have already filled out):

  1. Log in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.” 
  2. After you check in, go to “Surveys” in the menu (listed on the left or by clicking the menu icon) and complete the Wellbeing Assessment survey.
  3. Return to the “Appointments” page and click “Join Meeting” to start your Zoom session. 

Visit our Accessing Your Appointment page for more information.

How to get the most out of your telehealth appointment

To get the most out of your appointment, find a private location where you can speak confidentially with your provider without being overheard or disturbed. If you live with others, ask them to respect your privacy during your appointment.

To increase confidentiality, some patients / clients find it helpful to wear headphones, use a fan or other form of white noise, or find a location outside of their home to talk, such as their car.