Telehealth services through Teladoc Health
Student Health Plan (SHP) members also have access to medical, mental health, & dermatology telehealth services through Teladoc Health, available to students in the U.S. Copays for Teladoc appointments are consistent with SHP's in-network provider rates.
Students with private insurance can check their plan for coverage of services provided by Teladoc or other telehealth providers.
About our telehealth services
Many of our services are available by HIPAA-protected Zoom platform, accessed through our secure patient portal, myCornellHealth.
Eligibility for telehealth services
Telehealth services are available to students studying in Ithaca. Select services are also available to partners and spouses of students (see Who We Serve).
Please note that to receive telehealth services, you must be in the Ithaca area at the time of your appointment.
Appointments
Scheduling: Please visit our Appointments page to learn how to schedule your appointment.
Accessing your telehealth appointment:
Check in 5 minutes prior to your appointment to complete the check-in process before your appointment begins (CAPS clients must also complete a brief Wellbeing Assessment survey).
To access your secure Zoom link, log in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.”
Late arrival policy: If you check in more than 5 minutes late for your appointment, you may asked to reschedule.
Visit our Accessing Your Appointment page for more information.
How to get the most out of your telehealth appointment
To get the most out of your appointment, find a private location where you can speak confidentially with your provider without being overheard or disturbed. If you live with others, ask them to respect your privacy during your appointment.
To increase confidentiality, some patients / clients find it helpful to wear headphones, use a fan or other form of white noise, or find a location outside of their home to talk, such as their car.
Finding a private space to conduct your telehealth appointment
Unfortunately, Cornell Health is not able to accommodate telehealth space requests.
If you need to find a private space in which to conduct your telehealth appointment, consider reserving a study space at Olin or Uris Library: spaces.library.cornell.edu/reserve/olinuris-group. Additionally, there are some sound-proof teleconference booths located in Gates Hall, available on a first-come first-served basis.
If you are unable to find a suitable location, please call us at 607-255-5155 to change your telehealth appointment to an in-person appointment.