Telehealth Services

woman smiling on laptop screen

"Teladoc" telehealth services

Student Health Plan (SHP) members also have pre-paid access to medical, mental health, & dermatology telehealth services through Teladoc, available to students in the U.S. Copays for Teladoc appointments are consistent with SHP's in-network provider rates.

Students with private insurance can check their plan for coverage of services provided by Teladoc or other telehealth providers.

About our telehealth services 

Many of our services are available by HIPAA-protected Zoom platform, accessed through our secure patient portal, myCornellHealth

Eligibility for telehealth services

Telehealth services are available to students studying in Ithaca. Select services are also available to partners and spouses of students (see Who We Serve).

Please note that to receive telehealth services, you must be in the Ithaca area at the time of your appointment


Scheduling: Please visit our Appointments page to learn how to schedule your appointment.

Accessing your telehealth appointment:

Plan to check in 10 minutes prior to your appointment to complete the check-in process before your appointment begins (CAPS clients must also complete a brief Wellbeing Assessment survey). 

  1. Log in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.” 
  2. After you check in, go to “Surveys” in the menu (listed on the left or by clicking the menu icon) and complete the Wellbeing Assessment survey (if applicable).
  3. Return to the “Appointments” page and click “Join Meeting” to start your Zoom session. 

Visit our Accessing Your Appointment page for more information.

How to get the most out of your telehealth appointment

To get the most out of your appointment, find a private location where you can speak confidentially with your provider without being overheard or disturbed. If you live with others, ask them to respect your privacy during your appointment.

To increase confidentiality, some patients / clients find it helpful to wear headphones, use a fan or other form of white noise, or find a location outside of their home to talk, such as their car.

Finding a private space to conduct your telehealth appointment

Unfortunately, Cornell Health is not able to accommodate telehealth space requests. 

If you need to find a private space in which to conduct your telehealth appointment, consider reserving a study space at Olin or Uris Library: Additionally, there are some sound-proof teleconference booths located in Gates Hall, available on a first-come first-served basis.

If you are unable to find a suitable location, please call us at 607-255-5155 to change your telehealth appointment to an in-person appointment.