Contact Us

Emergencies

In an emergency, please call 911 or Cornell's Public Safety Communications Center (607-255-1111).

Find more information on our Emergencies & After-Hours Care page.

Contact information

CORNELL HEALTH
The Ceriale Center for Cornell Health
110 Ho Plaza
Ithaca, NY 14853-3101
Phone: 607-255-5155 
Fax: 607-255-0269

See also:

How to contact us

24/7 phone consultation (for medical / mental health concerns)

Students who need guidance or advice about a physical, mental health, or alcohol/other drug-related concern can call us 24/7 to speak with a medical or mental health care provider: 607-255-5155.

Appointments

  • Scheduling appointments: Most appointments can be scheduled by logging in to myCornellHealth using your CU NetID and password. Appointments can also be made by calling us (607-255-5155) or coming in to Cornell Health during business hours. Visit our Appointments page for details.
  • Cancelling appointments: Appointments can be cancelled by logging in to myCornellHealth and selecting "Appointments," or by calling us during business hours (607-255-5155).

Appointments cannot be scheduled or cancelled by email or through our Contact Form.

General questions / messages

Please use our Contact Form to ask a non-urgent question about Cornell Health's services, or send a message to a Cornell Health staff member or department. 

If your question is related to meeting your New Student Health Requirements, please see contact information below. We cannot answer Requirements questions through the Contact Form.

Please do NOT use our Contact Form ...

  • to share personal health information or ask questions about health concerns you're experiencing: Our Contact Form is not a secure medium for confidential communication. Per HIPAA law, we are unable to respond to messages received through the Contact Form that contain Protected Health Information (PHI).
  • for time-sensitive concerns: Contact Form messages are checked every business day, but are not checked after hours, on weekends, or on University holidays. 

For confidential and/or time-sensitive concerns, please call us at 607-255-5155.

New Student Health Requirements questions

Questions and messages about meeting your New Student Health Requirements should be sent to our Health Requirements office through our secure patient portal:

  • Log in to myCornellHealth using your Cornell NetID and password, and go to Messages > New Message > Send a message or attachment to Immunization Requirements.

Due to HIPAA privacy law, we are unable to respond to messages received by email or through our Contact Form that contain Protected Health Information (PHI), including personal immunization information.

You may also call our Health Requirements office at 607-255-4364 (Monday–Friday, 8:30 am – 4:30 pm, Eastern Standard Time).

Billing & insurance questions

Helpful information can be found on the following webpages:

If you still have questions ...

Feedback

Please use our Contact Form to provide us with feedback about care received at Cornell Health. Feedback can be provided anonymously, or you can enter your contact information if you would like a response. (See how to provide feedback to Labcorp or Weill Cornell Medicine, below).

Please do NOT use our Contact Form ...

  • to share personal health information: Our Contact Form is not a secure medium for confidential communication. Per HIPAA law, we are unable to respond to messages received through the Contact Form that contain Protected Health Information (PHI).
  • for time-sensitive concerns: Contact Form messages are checked every business day, but are not checked after hours, on weekends, or on University holidays. 

For confidential and/or time-sensitive concerns, please call us at 607-255-5155.

Safety / risk concerns

Please use our Contact Form to share a safety / risk concern experienced at Cornell Health. Messages can be submitted anonymously, or you can enter your contact information if you would like a response. (See how to provide feedback to Labcorp or Weill Cornell Medicine, below).

Please do NOT use our Contact Form ...

  • to share personal health information: Our Contact Form is not a secure medium for confidential communication. Per HIPAA law, we are unable to respond to messages received through the Contact Form that contain Protected Health Information (PHI).
  • for time-sensitive concerns: Contact Form messages are checked every business day, but are not checked after hours, on weekends, or on University holidays. 

For confidential and/or time-sensitive concerns, please call us at 607-255-5155.

Patient Advocacy requests

Please use our Contact Form to request to be connected with a Patient Advocate

Please do NOT use our Contact Form ...

  • to share personal health information: Our Contact Form is not a secure medium for confidential communication. Per HIPAA law, we are unable to respond to messages received through the Contact Form that contain Protected Health Information (PHI).
  • for time-sensitive concerns: Contact Form messages are checked every business day, but are not checked after hours, on weekends, or on University holidays. 

You may also call us during business hours (607-255-5155) and ask to reach a Patient Advocate. 

Program & training requests

Please use our Program Request Form to request a Cornell Health program, speaker, training, or tabling representative.

Media requests

If you are interested in interviewing a representative from Cornell Health, please contact Cornell University Office of Media Relations (mediarelations@cornell.edu; 607-255-6074). Learn more on our Media Inquiries page.

Other contact information

Student Health Benefits (for SHP & insurance waiver questions)

Questions about Cornell's Student Health Plan (SHP), insurance waiver process, and dental/vision plans should be directed to Student Health Benefits.

Labcorp

Our laboratory services are provided by Labcorp, a national company that operates independently from Cornell Health. Learn more about Laborop services at Cornell Health.

Contact Labcorp (located on Level 2 of Cornell Health): 

Weill Cornell Medicine 

Cornell Health is not affiliated with Weill Cornell Medicine in New York City. Visit Weill's website to find contact information and provide feedback about care received at Weill.

Department phone numbers 

Cornell Health's main phone number: 607-255-5155 (24/7)