Finding Off-Campus Mental Health Providers

Telehealth services through Teladoc Health

Student Health Plan (SHP) members also have access to mental health telehealth services through Teladoc Health, available to students in the U.S. Copays for Teladoc appointments are consistent with SHP's in-network provider rates.

Students with private insurance can check their plan for coverage of services provided by Teladoc or other telehealth providers.

If you prefer to see a provider (counselor/therapist and/or prescriber of psychotropic medications) off campus – or you are seeking specialty or long-term services that are outside the scope of what CAPS offers – the following resources can help. 

Note that a formal referral from Cornell Health is NOT required to see an off-campus mental health provider.

Search for an off-campus provider 

We partner with ThrivingCampus to make it easier for you to connect with off-campus mental health care, in person or online.

Click here to search the ThrivingCampus directory

  • Find providers who are accepting new clients
  • Filter results based on your location, insurance, and your needs and preferences
  • Browse provider profiles and contact providers directly by phone or email

You can contact and book appointments directly with off-campus providers through the ThrivingCampus website. 

View our Tips for finding an off-campus mental health provider (pdf) for more guidance.  

If you need assistance …

Counseling referrals 

If you feel you could benefit from additional support to find an off-campus counselor or therapist that meets your needs, you may request assistance from a CAPS Referral Manager:

  1. Log in to myCornellHealth using your Cornell NetID and password.
  2. Go to "Messages," then click on "New Message."  
  3. Select "Send a message to the CAPS referral manager," and provide the information requested.

A CAPS Referral Manager will respond to you via secure message (in myCornellHealth) within 1-2 business days. 

Mental health medication / psychiatric referrals

If you are seeking assistance with a referral to an off-campus provider who can prescribe psychotropic medications (e.g. a psychiatrist, psychiatric nurse practitioner, or a primary care provider), please call Cornell Health at 607-255-5155 during business hours and ask to leave a message for the CAPS Psychiatric Nursing Team.

A member of the team will respond to your message within 2-3 business days via a secure message in your myCornellHealth patient portal. If you prefer to receive a phone call back, please indicate whether it is okay to leave a voicemail message.