Individual Counseling

24/7 phone consultation

Speak with a licensed therapist from ProtoCall, our 24/7 support team of mental health professionals, any time by calling 607-255-5155 (#2). [Learn more]

Coping during COVID-19

Check out our Coping During COVID-19 webpage for resources and services to support your well-being.
 

Counseling and Psychological Services (CAPS) offers confidential mental health support designed to help you process and problem-solve regarding issues that may be affecting your quality of life and ability to learn.

Our 35+ professional therapists include psychologists and clinical social workers from diverse cultural and clinical backgrounds who are trained and experienced in dealing with the wide range of mental health concerns faced by college students. Counselors work closely with our on-staff psychiatrists and psychiatric nurse practitioners to support students who may need medication evaluation and management. 

Summer 2020 information

Telehealth services – available with no copay

During this time when so many aspects of our lives have been disrupted by COVID-19, CAPS continues to offer a safe place to talk with someone privately about any concern. 

We are currently providing the following counseling and support services through telehealth video and phone appointments. Telehealth appointments have no copay for students enrolled in SHP/SHP+, and those who pay the student health fee. Learn more on our Telehealth Services page. 

  • Available to students in the United States:
    • CAPS therapists are providing counseling sessions through Zoom video appointments, available to students currently residing in New York State and in other U.S. states with active emergency declarations related to the pandemic. (Please call us to find out whether we can provide video appointments in your state of residence: 607-255-5155.) Video appointments are delivered via a HIPAA-protected Zoom platform, accessed through our secure patient portal. 
    • Phone appointments are also available to all students in the U.S. For students with privacy concerns, other forms of secure communication may be available (i.e., Zoom chat functionality or secure messaging). 
    • Appointments are typically 25 minutes. 50-minute follow-up appointments may be available, depending on need. 
  • Available to students outside of the United States: 
    • Consultation, care management, and referrals by phone and online secure messaging are available to students currently residing outside of the U.S. (Learn more about services for students outside the U.S.)
    • Appointments are typically 25 minutes. 

Appointments

To schedule an appointment: Please call us during business hours at 607-255-5155 to learn about options for care, and to schedule appointments. You may also log in to myCornellHealth to send us a message requesting an appointment. 

Before your appointment: Be sure to complete any required pre-appointment questionnaires prior to your appointment. Questionnaires can be found by logging in to in to myCornellHealth and selecting “Messages.”

  • Zoom appointments: Please log in at least five minutes early to allow time to complete a brief survey before your appointment. (See “How do I access my telehealth appointment?” below.)

  • All appointments: To get the most out of your appointment, find a private location where you can speak confidentially with your counselor without being overheard or disturbed. (See “How do I get the most out of my telehealth appointment?” below for more tips and considerations.)

If you need to cancel or reschedule an appointment: Please do so before 8:30 am on the day of your appointment by calling us during business hours at 607-255-5155, or logging in to myCornellHealth (select “Appointments”).

FAQs

May I request a specific counselor?

Yes, you may request a specific counselor, and we will do our best to accommodate your request. You can view our counselor bios here.

At any time – whether you've met with a counselor once, or many times – you may request to see a different provider. 

If you would like assistance being matched with a counselor with a specific specialty area, please call us during business hours at 607-255-5155 (#2). 

What is CAPS' treatment approach?

We take a goal-oriented and collaborative approach to counseling and mental health treatment. Our goal is to help students improve their lives by focusing on the change each individual wants to make, and then using our expertise to help them achieve it. We strive to provide immediate, meaningful care focused on what your needs are right from the very first session, and we have a range of follow-up options available for you to choose from based on your unique situation. 

Your first visit will be a 25-minute counseling session. During that appointment, your provider will focus on learning about your goals for treatment and meeting your immediate needs, and will then make a recommendation about next steps (more 25-minute sessions scheduled as needed, 25- or 50-minute follow-up sessions with a specific counselor, group counseling, psychiatry, behavior health consultation, or other Cornell Health, campus, or community resources). 

Are my telehealth appointments confidential?

Yes. Your telehealth appointment will be conducted by Zoom (accessed by logging in to myCornellHealth), by telephone, or by secure messaging – all of which are secure and confidential means of communication.  

To get the most out of your appointment, find a private location where you can speak confidentially with your counselor without being overheard or disturbed. If you live with others, ask them to respect your privacy during your appointment. To increase confidentiality, some clients find it helpful to wear headphones, use a fan or other form of white noise, or find a location outside of their home to talk, such as their car. 

How do I access my telehealth appointment?

Zoom appointments:

Please log in at least five minutes early to allow time to complete a brief survey before your appointment. Log in to myCornellHealth and follow these instructions:

(1) Check in for your appointment – Go to “Appointments” and click “Appointment Check In.” 
(2) Complete your survey – After you check in, go to “Surveys” in the menu bar and complete the Wellbeing Assessment survey.
(3) Start your Zoom session – Return to the “Appointments” page and click “Join Meeting.” 

Phone appointments:

Your health care provider will call you at the phone number you provided when you scheduled your appointment.  

How do I make the most of my telehealth appointment?

Your telehealth appointment will be conducted by Zoom (accessed by logging in to myCornellHealth), by telephone, or by secure messaging – all of which are secure and confidential means of communication.  

To get the most out of your appointment, find a private location where you can speak confidentially with your counselor without being overheard or disturbed. If you live with others, ask them to respect your privacy during your appointment. To increase confidentiality, some clients find it helpful to wear headphones, use a fan or other form of white noise, or find a location outside of their home to talk, such as their car.

Before your visit, take the time to consider these questions:

  • What prompted you to make an appointment now?
  • What are the concerns for which you are making the appointment? (e.g., I’m having trouble fitting in; I need some support and strategies to address my isolation.)
  • What is your goal for the visit?
  • What do you think might help?
  • Once things get better, what will you notice that you are doing differently?

For more ideas, see Five Ways to Get the Most Out of Therapy from GoodTherapy.