Instructions for Accessing Your Appointment

Before your appointment ...

(1) Complete your pre-appointment questionnaire(s) (required for most appointments)

  • To access your questionnaire(s): log in to myCornellHealth and click "Appointments." 
  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss

CAPS & Behavioral Health Consultation appointments: You will have a separate brief Wellbeing Assessment survey to complete 10 minutes before your appointment. Please see instructions for your appointment type, below. 

(2) Upload your insurance information (non SHP/SHP+ members only)

If you have not done so already, please upload a photo of your health insurance card in myCornellHealth:

  1. If you have your insurance card, take a picture of BOTH SIDES of your card on your cell phone. (If you don't have your card, contact the cardholder and ask them to take a picture of BOTH SIDES of the card and send it to your phone.)
  2. Log in to myCornellHealth and click on “Insurance Cards,” found on the homepage and in the menu.  
  3. Follow the instructions to upload the picture of your insurance card directly into your health record.

Accessing your in-person appointment

Please plan to arrive using Cornell Health's main entrance on Ho Plaza. 

Exceptions:

  • If you have a mobility-related issue, you may enter using our ambulance entrance beneath our building overpass off of Campus Road (please ring bell for entry). 
  • Physical Therapy appointments take place in Schoellkopf Hall (521 Campus Road). 

Accessing your Telehealth (Zoom) appointment

To access your secure Zoom linklog in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.” 

CAPS & Behavioral Health Consultation appointments: Please log in 10 minutes early to allow time to complete a brief Wellbeing Assessment survey before your appointment (this survey is in addition to the pre-appointment questionnaire you may have already filled out):

  1. Log in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.” 
  2. After you check in, go to “Surveys” in the menu (listed on the left or by clicking the menu icon) and complete the Wellbeing Assessment survey.
  3. Return to the “Appointments” page and click “Join Meeting” to start your Zoom session. 

Accessing your phone appointment

At the time of your appointment, your health care provider will call you at the phone number you provided when you scheduled your appointment. 

CAPS & Behavioral Health Consultation appointments: Please call us at least 10 minutes before your appointment to allow time to complete a brief Wellbeing Assessment survey before you speak with your provider (this survey is in addition to the pre-appointment questionnaire you may have already filled out):

  1. Call 607-255-5155 and select #2 to reach a staff member who will check you in for your appointment.
  2. Once you are checked in, log in to myCornellHealth.
  3. Go to “Surveys” in the menu (listed on the left or by clicking the menu icon) and complete the Wellbeing Assessment survey.
  4. After you complete your survey, your provider will call you at the phone number you provided when you scheduled your appointment.