Telehealth Services

Medical & mental health care, where you are ...

woman smiling on laptop screenEngaged in distance learning this semester? Visit our Services for Students Outside Ithaca webpage.

Teladoc telehealth services

SHP & SHP+ members also have pre-paid access to medical, mental health, & dermatology telehealth services through Teladoc, available to students in the U.S.

Students with private insurance should check their plan for coverage of services provided by Teladoc or other telehealth providers.

Care during COVID-19

The majority of our medical, mental health, and support services are currently being provided through telehealth video appointments.

In keeping with CDC guidelines for Pandemic Operations, we have limited our in-person services to COVID-19 testing and select medical and pharmacy services. (Learn more about our in-person services.) 

Eligibility for telehealth services 

  • Students in Ithaca can access our full range of our telehealth services listed below.
  • Students outside Ithaca should refer to our Services for Students Outside Ithaca webpage to learn about what services are available to you.
  • Partners / spouses of students in Ithaca can access select medical services by telehealth appointment (call 607-255-5155 to learn more).


There is no copay/charge for telehealth services for students who are enrolled in a Cornell Student Health Plan (SHP or SHP+) or who pay the Student Health Fee.

Available telehealth services

Telehealth appointments / consultations are primarily conducted by HIPAA-protected Zoom platform, accessed through our secure patient portal, myCornellHealth. For students with privacy concerns, other forms of secure communication may be available (i.e., Zoom chat functionality or secure messaging). 


To schedule an appointment: Call us during business hours at 607-255-5155.

Routine / preventive care visits: Please note that we are limiting routine and preventive care medical visits during the start of the fall semester to focus resources on COVID-19 testing and care. There may be a longer wait than usual for these visits

How to get the most out of your telehealth appointment

To get the most out of your appointment, find a private location where you can speak confidentially with your provider without being overheard or disturbed. If you live with others, ask them to respect your privacy during your appointment. To increase confidentiality, some patients / clients find it helpful to wear headphones, use a fan or other form of white noise, or find a location outside of their home to talk, such as their car.