Appointments

24/7 phone consultation

Call us at 607-255-5155 any time, day or night, to consult with an on-call medical or mental health provider. Learn more about our phone consultation service.

Emergencies & after-hours care

Refer to our Emergencies & After-Hours Care page for information about Ithaca's hospital and and urgent care clinics.  

On this page:

How to schedule an appointment 

Appointments are required for most Cornell Health services. Students may schedule appointments in one of three ways: 

(1) Schedule online

Most appointments can be scheduled online through our secure patient portal.

Log in to myCornellHealth using your Cornell NetID & password and click "Appointments." 

  • Need care sooner? We reserve some same-day and next-day appointments for students with time-sensitive medical or mental health concerns. These appointments may not be available through myCornellHealth; please call us during business hours for the first available appointment: 607-255-5155. 
  • Don't see an appointment type that meets your needs? Please call us to speak with a scheduler (see below). 

(2) Schedule by phone

Please call 607-255-5155 during business hours to speak with a scheduler.

  Exceptions: 

(3) Come to Cornell Health 

Students may come in to Cornell Health during business hours to schedule an appointment with a staff member at our Level 4 front desk. 

Please note: Cornell Health provides primary care medical services, and is not an urgent care "drop-in" clinic. Students who come to Cornell Health requesting immediate care may be scheduled into a later appointment, or referred to one of Ithaca's urgent care clinics. If you are in urgent need of care, please call us (607-255-5155) to schedule the first available appointment (we reserve some same-day and next-day appointments for students with time-sensitive concerns).

Pre-appointment questionnaires 

Pre-appointment questionnaires are required for most appointments (not required for allergy and immunization visits).

You must complete your pre-appointment questionnaire(s) before your visit. Log in to myCornellHealth and click "Appointments."

  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss.

CAPS appointments: You will have a separate brief Wellbeing Assessment survey to complete 10 minutes before your appointment. Please check in early enough before your appointment to complete this survey.

Note: Occupational Medicine patients will receive questionnaire information by email with instructions for accessing questionnaires through myCority, not myCornellHealth. 

When to check in for your appointment

Plan to arrive / check in 10 minutes prior to your appointment to complete the check-in process before your appointment begins (CAPS clients must also complete a brief Wellbeing Assessment survey). 

If you arrive more than 5 minutes late for your appointment, you may be asked to reschedule.

Canceling / rescheduling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time. 

*If you have already completed your pre-appointment questionnaire, please CALL if you would like to reschedule your appointment so you do not have to complete a new questionnaire.

Late arrival & missed appointment policy

  • If you arrive more than 5 minutes late for your appointment, you may be asked to reschedule.
  • A $25 fee will be charged for missed appointments.

Eligibility for care

  • Appointments are available to students studying in Ithaca and Geneva, with select services available to other Cornell community members (visit Who We Serve for details). 
  • Students receiving telehealth services must be in Ithaca or Geneva at the time of their appointment; Cornell Tech students must be in NYC.

See also ...