Patient Advocacy

Patient Advocates are Cornell Health staff members who work with patients and clients who have concerns, needs, or questions that were not (or could not be) addressed by staff members directly involved in the patient/client's visit. 

[meet our Patient Advocates]

A Patient Advocate may be helpful if …

  • You have a concern, but don’t know who to talk to about it
  • You want to offer feedback, make a suggestion, ask a question, or register a complaint
  • You’d like a "third party" to hear or to help communicate a concern
  • A Cornell Health staff member identifies a situation in which a Patient Advocate might be helpful to a patient or client
  • A staff or faculty member, coach, friend, parent, or other family member wants to help facilitate care for a student, ask a question, or offer feedback about our services

Contact a Patient Advocate

To schedule an in-person or phone appointment with a Patient Advocate, you may:

* Please be aware that email is not a secure medium for communication of sensitive information. Also, urgent messages should be conveyed by phone, as email messages may not be read every day.

Office of the University Ombudsman

If you would be more comfortable – or if we are unable to address or resolve your concerns in a way that is satisfactory to you – you might wish to contact the Office of the University Ombudsman by phone (607-255-4321) or email. Its services are independent of the university administration, and are confidential.