For students in university-provided quarantine / isolation housing
The following information is for ...
- Students who have been placed in quarantine housing due to known exposure to someone with COVID-19 (visit our Quarantine page for more information)
- Students who have been placed in isolation housing after being diagnosed with COVID-19 (visit our Isolation page for more information)
For information about arrival- or travel-related quarantine, please refer to the university's COVID-19 website. If you have questions, contact the university’s COVID-19 Support Center: submit a help request or call 607-253-7500 (Support Center hours: Monday-Friday, 8:00-5:00 for email & 9:00-4:00 for phone; Saturday-Sunday, 10:00-1:00 for email & phone).
FAQ for students in quarantine / isolation housing
Clinical staff members at Cornell Health are working hard to provide COVID testing and related support for students in university-provided quarantine and isolation housing. Below are the most frequently asked questions our staff are answering for students and their family members.
- What is the difference between quarantine and isolation?
Quarantine is for individuals without symptoms of COVID-19. Its purpose is to keep individuals away from others while they self-monitor for the development of symptoms, and/or while they await test results. Isolation is used to separate people with COVID-19 from people who are not infected. Its purpose is to contain the spread of the virus while the individual recovers from their illness.
- Are there quarantine exemptions for vaccinated students?
Asymptomatic students who are vaccinated against COVID-19 are exempt from mandatory quarantine. Visit our Quarantine page for details.
- Why do students need to stay in quarantine / isolation housing for the whole 10 days even if they have a negative COVID test result?
It can take up to 10 days after exposure to the virus for a person to develop COVID-19 symptoms (learn more about New York State's 10-day quarantine guidelines). A negative result before end of the 10-day quarantine period does not rule out possible infection. By remaining in quarantine for 10 days, you remain out of circulation in the population during the incubation period of the virus, which lowers and hopefully eliminates the chance of exposing others to COVID-19 during the period of infectivity.
- When is my quarantine or isolation period over?
The length of your quarantine or isolation period is determined by the Tompkins County Health Department (TCHD), and is unique to your situation. The typical length of time is 10 days, but other factors may be taken into account such as length of time after symptom onset and resolution, as well as exposure. If you are unsure of the date given to you by the TCHD, call them at 607-274-6600.
- Why are Cornell students being sent to specific locations (e.g., hotels, specific residence halls) for quarantine / isolation? Why can’t they stay where they are?
Cornell is committed to providing a safe place for students who may have been exposed to COVID-19 or who have a positive test result to be safely out of circulation. The majority of student housing in university residence halls does not meet the public health criteria necessary to ensure reduction of viral transmission of COVID-19 (e.g. private bathrooms, sleeping areas, and access to food delivery or private kitchen). Several locations have been set up by the university to ensure the safety of those who need monitoring due to infection with COVID-19 or those who require mandatory quarantine and to ensure safety of the community by removing those individuals from circulation. Having students in these centralized locations also helps clinical staff to provide efficient support to meet students’ basic needs while in quarantine / isolation, being able to provide medication, testing and easy access to clinical services.
- Why are those in quarantine / isolation not allowed to go for walks or be outside their rooms?
We ask students to remain in their rooms/private spaces throughout the length of quarantine / isolation so that they do not inadvertently pass the virus on to other people. Even if you feel healthy/free of symptoms, you may still be (unknowingly) shedding virus during the time you are in quarantine / isolation.
- Can I leave Ithaca to complete mandatory quarantine?
We recommend you stay in Ithaca and follow the guidance of TCHD. However, leaving is possible as long as it is requested through Cornell's isolation / quarantine nursing team and meets each of the following criteria:
- The location of mandatory quarantine must be approved by Cornell Health and TCHD. Locations need to have a private bedroom, bathroom, and kitchen/individual food delivery.
- Patient proactively identifies a COVID testing location and urgent care center that is close to their quarantine location and ensure they have easy access to testing and in-person healthcare if they develop symptoms.
- Students can call Cornell Health for questions, and we can help advise them, or perform telehealth visits during our operating hours. Of note, Cornell Health can only provide telehealth to individuals within NY State.
- Report of a final address and destination needs to be coordinated with the TCHD, so that the Local Health Department in their quarantine / isolation location is aware of their location and status.
- Transportation must be completed via private vehicle – no travel plans involves public transportation will be approved.
- Students are not required to produce a negative test prior to release of mandatory quarantine outside of Ithaca/Tompkins County, however we strongly recommend testing prior to campus return.
- Any student wishing to quarantine outside of the Ithaca/Cornell system should be aware that, if they test positive, they will be required to stay in Ithaca.
- Any student returning must complete the Arrival Checklist and report their travel to Cornell University, and thus complete their requirements upon return to campus after mandatory quarantine / isolation.
- Why can't students use public transportation to get to quarantine / isolation?
Individuals who are sick or have recently had a close contact to a person with COVID-19 are prohibited from using transportation options that may put them in close contact with others (e.g., public transit, ride-share, or taxis) and should stay in their spaces. Exceptions may be made after consultation with a healthcare provider at Cornell Health to obtain urgent medical care, but only under specific and rare circumstances, as this is not generally recommended by medical or public health guidance.
- I’m in quarantine and want to be tested for COVID-19. When/how does that happen?
Based on the timing of your exposure, a nurse will come to your room when it is time for your testing. The timing of testing may change if you were to develop symptoms of illness.
- Should students in quarantine / isolation participate in COVID-19 surveillance testing?
Students who are in quarantine / isolation are exempt from participating in the university's mandatory COVID-19 surveillance testing for the duration of their quarantine / isolation (however, please note that some students may be directed by a health care provider to receive diagnostic testing at Cornell Health). Students in quarantine / isolation should not receive reminders in their Daily Check to schedule a surveillance test. If you are in quarantine / isolation and have received a Daily Check reminder to schedule your surveillance test, please email us at firstname.lastname@example.org.
- What should I do if I’m feeling worse while in quarantine / isolation housing?
Call Cornell Health 24/7 at 607-255-5155 if you are worried about new or worsening symptoms. If your symptoms are mild, report them when you receive a check-in call or survey from Cornell Health.
- How do my professors know that I am in quarantine / isolation and can’t go to classes?
If you would like an accommodation letter sent to your instructor(s), please contact Student Disability Services.
- I need pharmacy items (like prescription or over-the-counter medications). How do I get these?
The Cornell Health pharmacy will deliver necessary medications and pharmacy supplies to your location. Call the pharmacy at 607-255-6976, or log in to myCornellHealth to send them a message with your request.
- I need something from my residence hall/apartment. Can a friend bring it over?
Yes. Items can be dropped-off at the hotel’s front desk.
- How can I get food delivered, or request different food?
Please speak with hotel staff about food questions or concerns. You can order take-out food delivery or grocery delivery to the hotel.
- Why can't I do laundry while in quarantine / isolation housing?
Laundry services are not available to students in university-provided quarantine / isolation housing due to infection control. Students should pack enough clothing for the duration of their quarantine / isolation period.
- How can I take care of my mental health while in quarantine / isolation?
- Take part in these daily wellness opportunities, and check out the virtual programming offered by the Campus Activities Office.
- Visit our Coping During COVID-19 webpage for other ideas, resources, and services to support your well-being.
- Call Cornell Health 24/7 (607-255-5155) to speak with a licensed therapist from our on-call service.
- Consult informally with a CAPS counselor through Let’s Talk, or attend an online CAPS workshop.
- Call us during business hours (607-255-5155) to schedule an online counseling appointment, or an appointment with a Behavioral Health Consultant.
- Connect with someone now through one of these recommended hotlines or textlines, including options especially for students of color and LGBTQ students.
- How do I check out of quarantine / isolation housing?
Once our medical team and the Tompkins County Health Department have cleared you for release, you will be notified of check-out procedures by the hotel front desk. You should not leave the hotel until you have received this information.
- When do I resume surveillance testing after I recover from COVID-19?
If you were in isolation due to a positive COVID-19 test, you are exempt from surveillance testing for 90 days after your release from isolation.