Care During COVID-19

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Routine / preventive care visits

Cornell Health follows guidance from the CDC for management of healthcare operations during COVID, which includes limiting routine and preventive care medical visits when there are high volumes of cases and quarantine/isolation activity, as can be the case at the start of the semester and when COVID clusters are identified. Therefore, wait times for routine and preventive care (e.g., immunizations, well-person care, such as pap smears, sexual health, and other non-urgent or emergent care) may be longer than usual for these visits. These longer wait times can occur even when the University is operating in the 'green zone' if the need for quarantine and isolation support is high.

24/7 phone consultation

Call us at 607-255-5155 any time to ...

  • Consult with a medical provider (#1) 
  • Consult with a licensed therapist (#2) 

Learn more about our phone consultation service.

Services for faculty & staff

Only employees who have been cleared to be on the Ithaca campus may participate in in-person services or visit the pharmacy at Cornell Health. Learn more here.

Services for students in Ithaca

Studying outside of Ithaca? Please refer to our Services for Students Outside Ithaca webpage.

In keeping with CDC guidelines for Pandemic Operations, we are currently offering limited in-person services, with most of our routine services provided via telehealth. 

We are unable to receive unscheduled walk-in traffic into the building at this time, with the exception of visits to our pharmacy. Please call us (607-255-5155) to be pre-screened for visits.

In-person services:

Please call us during business hours (607-255-5155) to schedule a COVID-19 testing appointment, and to learn about options for in-person care. We are unable to accommodate unscheduled visits at this time, with the exception of visitors to the pharmacy. 

Telehealth services:

Telehealth services are primarily conducted by Zoom, accessed through our secure patient portal, myCornellHealth. Some services may be conducted by phone, or – if privacy is a concern – online messaging.

Learn more: Visit our Telehealth Services page.

Cost: There is no copay/charge for telehealth services for students who are enrolled in a Cornell Student Health Plan (SHP or SHP+) or who pay the Student Health Fee. Learn more on our Cost for Service page.  

To schedule an appointment: Call us during business hours607-255-5155.

Other services offered by Zoom:

Student Disability Services consultation and Victim Advocacy services are also available by Zoom.