Appointments

24/7 phone consultation

Call us at 607-255-5155 any time, day or night, to consult with an on-call medical or mental health provider. Learn more about our phone consultation service.

Emergencies & after-hours care

Refer to our Emergencies & After-Hours Care page for information about Ithaca's hospital and and urgent care clinics.  

Cornell Health is scent-free 

Cornell Health is a scent-free environment in support of students and staff who have allergies or other medical conditions triggered by scent. Please limit the use of personal fragrances before Cornell Health appointments.

On this page:

How to schedule an appointment 

Appointments are required for most Cornell Health services. Students may schedule appointments in one of three ways: 

(1) Schedule online

Most appointments can be scheduled online through our secure patient portal.

Log in to myCornellHealth using your Cornell NetID & password and click "Appointments." 

  • Need care sooner? We reserve some same-day and next-day appointments for students with time-sensitive medical or mental health concerns. These appointments may not be available through myCornellHealth; please call us during business hours for the first available appointment: 607-255-5155.
  • Don't see an appointment type that meets your needs? Please call us to speak with a scheduler (see below). 

(2) Schedule by phone

Please call 607-255-5155 during business hours to speak with a scheduler.

  Exceptions: 

(3) Come to Cornell Health 

Students may come in to Cornell Health during business hours to schedule an appointment with a staff member at our Level 4 front desk. 

Urgent / time-sensitive concerns

Because Cornell Health is a primary care medical provider – and not an urgent care drop-in clinic – appointments are required for most services. 

We reserve some same-day and next-day appointments for students with time-sensitive medical or mental health concerns. 

  • If you are in urgent need of care, please call us at 607-255-5155 to consult with a nurse and/or schedule the first available appointment.

  • Please note that same-day/next-day appointments may not be available through myCornellHealth. Students with urgent concerns should call us, or can come in to myCornellHealth*.

*Students who come to Cornell Health requiring immediate care will be triaged and assessed by a nurse, and may then be scheduled into the next available appointment if they require additional care from a medical clinician or a mental health provider. If a medical appointment is not available to meet a student's time-sensitive concern, they may be referred to one of Ithaca's urgent care clinics. 

Pre-appointment questionnaires 

Pre-appointment questionnaires are required for most appointments (not required for allergy and immunization visits).

You must complete your pre-appointment questionnaire(s) before your visit. Log in to myCornellHealth and click "Appointments."

  • If questionnaires are not completed before your visit, you may be asked to reschedule.
  • If a questionnaire you receive does not seem to match your health concern, call us during business hours (607-255-5155) to discuss.

CAPS appointments: You will have a separate brief Wellbeing Assessment survey to complete 10 minutes before your appointment. Please check in early enough before your appointment to complete this survey.

Note: Occupational Medicine patients will receive questionnaire information by email with instructions for accessing questionnaires through myCority, not myCornellHealth. 

When / where to check in for your appointment

Appointments at Cornell Health: 

  • Plan to arrive / check in 10 minutes prior to your appointment to complete the check-in process before your appointment begins (CAPS clients must also complete a brief Wellbeing Assessment survey).
  • When you get to our building, you may check in on the level (floor) where your appointment is scheduled. If you're not sure where to go, check in at the main desk on Level 4.

Telehealth appointments: 

  • Check in 5 minutes prior to your appointment to complete the check-in process before your appointment begins (CAPS clients must also complete a brief Wellbeing Assessment survey).
  • To access your secure Zoom link, log in to myCornellHealth, go to “Appointments,” then click “Appointment Check In.” 

If you arrive more than 5 minutes late for your appointment, you may be asked to reschedule.

Canceling / rescheduling appointments

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time. 

*If you have already completed your pre-appointment questionnaire, please CALL if you would like to reschedule your appointment so you do not have to complete a new questionnaire.

Late arrival & missed appointment policy

  • If you arrive more than 5 minutes late for your appointment, you may be asked to reschedule.
  • A $25 fee will be charged for missed appointments.

Eligibility for care

  • Appointments are available to students studying in Ithaca and Geneva, with select services available to other Cornell community members (visit Who We Serve for details).
  • Students receiving telehealth services must be in Ithaca or Geneva at the time of their appointment; Cornell Tech students must be in NYC.

See also ...