Services for Distance-Learning Students Outside Ithaca

Q&A for travelers

Your eligibility for Cornell Health services might change if you cross state lines. See our Q&A for students who are traveling.

WPO counseling & support services 

Students registered outside of New York State – in the U.S. or in an international location – can connect with local counselors in their state or country through WPO. Learn more about WPO.

Teladoc telehealth services 

SHP & SHP+ members anywhere in the United States have pre-paid access to medical, mental health, & dermatology telehealth services through Teladoc. (Students with private insurance should check their plan for coverage of Teladoc or other telehealth services.) Learn more about Teladoc.

24/7 phone consultation

Students anywhere can call us at 607-255-5155 to ...

  • Consult with a medical provider (#1) 
  • Consult with a licensed therapist (#2) 

Learn more about our phone consultation service.
 

During the 2020-2021 academic year

The following information is for students who are ...

  • enrolled through Cornell’s Ithaca campus
  • registered as distance-learning outside of Ithaca during the COVID-19 pandemic

Are you registered on the Ithaca campus? See information for Ithaca students who have left campus.

Students registered in New York State

Eligibility for services at Cornell Health: 

Students engaged in distance-learning who are registered in New York State may access the full range of Cornell Health’s telehealth services. (Learn how to schedule an appointment.) 

Cost for care: 

  • Student Health Plan (SHP/SHP+) members & those who pay the Student Health Fee have no copay/charge for telehealth services.
     
  • Students who are not covered by SHP, SHP+, or the health fee can still use Cornell Health’s telehealth services. Charges for a telehealth visit typically range from $60 to $175, and will either be billed to your insurance (if you have an Aetna plan, the Empire Plan, or TRICARE), or must be paid at the time of care and submitted by you to your insurance for reimbursement. Check your insurance plan for coverage details, and learn more about our Insurance & Billing policies. 
    • When Cornell Health provides services through SHP/SHP+ or the health fee: Only the student has access to detailed billing information.
    • When Cornell Health bills a student's private insurance, or when a student submits claims to their private insurance: Some details related to the visit may be accessible to the primary enrollee (often the student's parent or guardian).
    • *Option to opt in to the health fee*: See information below about electing to opt in to the Student Health Fee to access telehealth services for no additional copay/charge. This may be the best option for some students, for both cost and privacy reasons.

Insurance & health fee:

Full-time students are automatically enrolled in SHP, with the exception of students who enroll in SHP+. Eligible students may apply to waive their SHP enrollment

Students who are not enrolled in SHP/SHP+ may choose to opt in to the Student Health Fee ($161/semester for students outside Ithaca) to access Cornell Health’s telehealth services for no additional copay/charge. Distance-learning students who waive SHP are not automatically charged for the Student Health Fee, and must take action to opt in. 

Students registered outside New York State (in the U.S. or abroad)

Cornell Health continues to provide health and well-being support services for distancing-learning students.

However, licensure regulations restrict us from being able to provide diagnostic and clinical services to students outside of New York State. For these services, students should explore options for providers in your area who participate with your health insurance, and/or connect with WPO for counseling and support (see more below). 

Eligibility for support services at Cornell Health: 

Students who are registered in a state other than New York, or in an international location, are eligible for 24/7 phone consultation for medical and mental health concerns, non-clinical CAPS services (Let’s Talk and CAPS workshops), and care management and referrals by phone and online secure messaging. To learn about options for care, call us at 607-255-5155

Cost for care:

There is no copay/charge for support services available to students outside of New York State. 

Insurance: 

Full-time students are automatically enrolled in SHP. Eligible students may apply to waive their SHP enrollment

NEW: WPO counseling & support services for students registered outside NY State

Cornell Health has partnered with Workplace Options’ Student Assistance Program (“WPO”) to give students registered outside of New York State – in the U.S. or in an international location – access to counseling and support during the COVID-19 pandemic.

Through WPO, students can connect with local counselors in their state or country for no charge.

Eligibility for WPO services: 

  • WPO services are available to Cornell University and Cornell Tech distance-learning students who are currently registered outside of NY State. Services are available to these students regardless of what health insurance they have.
  • If your registered location is incorrect, you can update your information through the university's Re-entry Checklist. If you have questions about this process, please submit your question(s) to the Daily Check & Testing Support help desk (CU login required).

Q&A for students who are traveling

I'm registered in NY State, and traveling to a different state or country:

  • Can I access Cornell's full range of telehealth services while I'm out of the state? 
    No. U.S. licensure restrictions prohibit us from being able to provide clinical services to students outside of New York State. However, you are eligible for 24/7 phone consultation for medical and mental health concerns, non-clinical CAPS services (Let’s Talk and CAPS workshops), and care management and referrals by phone and online secure messaging.  
  • Can I access WPO services while I'm out of the state?
    No. WPO services are only available to students who are registered outside of NY State for the semester, in the U.S. or in an international location.

I'm registered outside NY State, and traveling to Ithaca or another location in NY State:

  • Can I access Cornell's full range of telehealth services while I'm in the state?
    Yes. While you are visiting NY State, you are eligible for all services available to students registered in NY State. Please see above for details, including information about cost for care.
  • Can I access WPO services while I'm in the state?
    Yes. WPO services are available to students who are registered outside of NY State for the semester, in the U.S. or in an international location, no matter where they may travel during the semester.