Resources for Faculty & Staff

What to do if you’re concerned about a student

Three key pathways exist on the Ithaca campus for supporting students in distress. 

Any time (24/7):

  • Call the Public Safety Communications Center at 607-255-1111: Cornell dispatchers will connect you with the right level of care, which could include emergency response / ambulance, the  Administrator on-Call, the Community Response Team, CU Police, and other resources.

During business hours:

  • Contact Student Support and Advocacy Services in the Office of the Dean of Students for most concerns about a student (e.g., non-emergent mental health concerns, academic concerns, concerns about access to basic needs, and concerns involving multiple campus partners—housing, dining, academics, etc. — who are part of student support). In collaboration with campus partners, Student Support and Advocacy Services can assist students in navigating difficult life events and crisis situations that impact their ability to be successful. To seek non-emergent support from this office:
    • Call 607-254-8598 or;
    • Complete the Student of Concern Referral Form (select “Student of Concern” in the Report Type drop-down menu). A staff member will reach out to you and to the student of concern as needed. Student Support and Advocacy Services will collaborate with campus partners to provide follow-up support. Note: This form is NOT designed as an emergency notification process. Referrals are reviewed daily from 8 am - 5 pm (M-F), and not monitored after hours, on weekends, or during official University holidays.
  • Call Counseling and Psychological Services (CAPS) at 607-255-5155 to consult with the CAPS Administrator on Duty about concerns specifically related to the mental health of a student. They can provide support and guidance for next steps. This consultation is similar to work previously conducted by members of the former CAPS’ Community Consultation and Intervention (CCI) team.


Other resources