Support for Faculty & Staff

Mental health support for faculty and staff members

Cornell employees can access free, confidential counseling and support through Cornell's Faculty & Staff Assistance Program (FSAP). Employees also have access to up to three visits with ENI Confidential Counseling Services at no cost. 

Find more resources for support on the Mental Health at Cornell website.

What to do if you’re concerned about a student

If you’re concerned about a student’s mental or physical health, and/or are concerned a student may be a danger to themselves or others, please reach out to one of the following resources. 

Emergencies & urgent after-hours concerns 

Cornell’s Public Safety Communications Center 

Available 24/7:

  • Call 607-255-1111
  • Or call 911 (connects to Cornell Public Safety from a campus phone and local emergency dispatch from other phones)

Cornell’s Public Safety Communications Center connects callers with appropriate resources, including emergency response / ambulance, the Cornell Administrator on-Call, the Community Response Team, CU Police, and other resources. 

Non-emergency concerns

Student Support and Advocacy Services 

Available Monday-Friday, 8:00 am – 5:00 pm:

Student Support and Advocacy Services (SSAS) in the Dean of Students Office receives and responds to concerns about students in distress. When you contact SSAS, a Care Manager will reach out to the student and to you, as needed, and will collaborate with campus partners (including Cornell Health, when appropriate) to provide support for the student. Learn more about when to refer a student to SSAS. 

How to help a student connect with CAPS

Counseling & Psychological Services (CAPS)

See our current hours 

If you believe a student could benefit from seeking mental health support: 

If a student needs immediate support: 

  • During business hours, students can walk into Cornell Health (or you can walk them to Cornell Health) for an urgent care appointment. We suggest calling ahead, when possible, to reduce the wait time to see a counselor (607-255-5155).
  • When we’re closed, students can call us at 607-255-5155 to connect with a licensed therapist from ProtoCall, our on-call support team of mental health professionals. ProtoCall therapists are experienced in providing support for common concerns experienced by college students, and can also refer them to Cornell or community resources, when appropriate. (Consultation in different languages available.)

If you have a specific concern or question about connecting a student to Counseling and Psychological Services (CAPS) support, you can call Cornell Health at 607-255-5155 during business hours and ask to speak with the CAPS staff member on duty.

Other resources