Counseling & Psychiatry

Urgent Concerns

CALL 607-255-5155

If you have an urgent mental health concern – for yourself or for someone else – call us to consult.

Our Counseling & Psychological Services (CAPS) staff provide confidential, professional support for approximately 20% of Cornell's students each year.

Common reasons students seek care include:

  • Stress & anxiety
  • Depression & loneliness
  • Trauma or grief
  • Adjustment challenges
  • Relationship difficulties
  • Questions about identity
  • Managing existing mental health conditions

Not a student? Please see our Who We Serve page.

We offer …

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Our providers

Our Counseling and Psychological Services (CAPS) team includes:

  • Clinical Social Workers (LCSW, LMSW)
  • Psychologists (PhD, PsyD)
  • Board-Certified Psychiatrists (MD)
  • Psychiatric Nurse Practitioners (NP, MSN)
  • Administrative support professionals

[Meet our staff]

Team members come from diverse cultural, national, and clinical backgrounds, and are trained and experienced in dealing with common concerns faced by college students.

We frequently match students with providers who have areas of expertise that correspond with the student’s needs. If for any reason you feel that you and your provider are not a good match, we will do our best to help you connect with someone with whom you can be comfortable and confident. Please discuss your concerns with your counselor, or contact Dr. Greg Eells, Director of CAPS, at 607-255-5155 (press 2).

Our philosophy of care

Counseling and Psychological Services (CAPS) offers a safe place to talk with someone privately about any concern. Our services are confidential, and designed to help you process and problem-solve regarding issues that may be affecting your quality of life and ability to learn.

Our multicultural staff recognizes that many factors – including culture, racial/ethnic identities, sex, gender, sexual orientation, socioeconomic status, political viewpoints, religious/spiritual and/or philosophical beliefs, and physical and cognitive abilities – are salient in students' lives. We value students in all of their individuality, and are committed to welcoming all people with respect and sensitivity.  

CAPS providers regularly collaborate with Cornell Health’s medical clinicians to offer integrated services that support both the mind and the body. Care is coordinated through multi-disciplinary care teams, and through a shared electronic health record for every patient / client. Learn more about our integrated model.

How to get care

First appointment:

  • The first step to getting care is to schedule a “brief phone assessment” so we can learn about your needs.
  • Phone assessments involve a 10- to 15-minute conversation with a counselor who helps determine the urgency of your concerns, and how we might best help you. 
  • To schedule your phone appointment, please log in to myCornellHealth and select “Appointments.” Or call us during business hours at 607-255-5155 (press 3 for appointments).

Routine appointments:

  • Call us during business hours at 607-255-5155 (press 3 for appointments) to schedule appointments with your counselor or psychiatry team member (routine appointments cannot be made online).
  • During high-stress times, appointments fill up faster and it may take longer to find an appointment time that works for you. We appreciate your patience, and encourage you to contact us if you have an urgent need.

Urgent appointments:

  • In the event of a crisis, please call us at 607-255-5155 (press 2 during business hours; after hours you will be connected with an on-call health care provider), and identify the situation as an emergency. The on-call provider will assess the situation and provide specific direction about what to do.
  • During business hours, any student with an urgent need can walk in to Cornell Health, and we will provide assistance.

Drop-in consultation: You may also stop by a “Let’s Talk” site for free consultation with a CAPS provider.

Getting help for someone else: Call 607-255-5155 (during business hours, press 2 to speak with a member of our CAPS team; after hours you will be connected with an on-call health care provider). Students: please refer to our Concern for Others page for more information. Non-students: please refer to our Resources for Faculty & Staff page or our Resources for Parents & Guardians page.