If you’re concerned about a student, we can help.
Our Counseling and Psychological Services (CAPS) counselors are available to assist faculty and staff members regarding students in distress. You can call us 24/7 for consultation: 607-255-5155. During business hours, press 1 for urgent concerns, or 2 to be connected with a CAPS receptionist. When Cornell Health is closed, your call will be answered by our answering service, and an on-call health care provider will return your call within 30 minutes.
Faculty members should contact their school's/college's Advising or Student Services office when concerned about a distressed (or distressing) student. They are prepared to assist you.
- Visit our Concern for Others webpage to learn about common signs of distress
- Learn about our Notice & Respond trainings for faculty and staff
Community Consultation & Intervention (CCI)
Community Consultation & Intervention (CCI) provides a continuum of consultation services to faculty and staff who are working with students with possible mental health concerns. These services can include on-going consultation, case management, community-based support, and crisis-intervention.
CCI counselors work closely with faculty and staff members who are concerned about a student. They offer perspective, explore strategies for helping the student (or others affected by the student), and provide information regarding useful resources. When needed, these consultations can result in direct intervention with students, which may include counseling, advocacy, case management, and crisis intervention.
The CCI approach helps mobilize a student’s existing relationships, connections, and resources to provide support, and can sometimes lead to a student accessing Cornell Health’s services directly. A goal of the program is to find ways to streamline and strengthen campus systems for identifying and assisting students in distress.
We encourage faculty, staff, advisors, and other third parties to contact us …
- When academic, behavioral, physical, emotional, or other factors seem to be causing a student significant stress
- When you’re not sure what you can do to support a student
- When you are concerned – or multiple parties have expressed concern – about a student
Contact CCI sooner rather than later; there does not need to be a crisis in progress for you to call us to consult. We are happy to provide ongoing consultation and follow the situation as it unfolds over time.
NOTE: To honor student autonomy, CCI is a voluntary service, and our offers of support may not always be accepted by students.